Strong partnerships lead to growing success

We prioritise customer satisfaction by providing a transparent and efficient mechanism for addressing concerns, ensuring a responsive and supportive experience.

Call Us

For any queries or service requirements, please call us at 1800 266 3204 (Monday to Friday, 4th & 5th Saturdays between 10:00 AM to 6:00 PM)

You may also write to us at the following address:

Registered Office:

Grihum Housing Finance Limited

602, 6th floor, Zero One IT Park, Survey No. 79/1, Ghorpadi, Mundhwa Road, Pune - 411036

You have the option to e-mail us at:

customercare@grihumhousing.com(Please mention your Loan Account Number and Contact Number in the subject line).

Timelines and Escalation Matrix

We will endeavour to resolve your query within 7 working days of receiving your letter or within 48 hours of receiving your email. If we are not able to resolve your query within 7 working days, then we will explain to you the reason why Grihum would need more time to respond.

Escalation 1

In case you are not satisfied with the response from our Customer Care/Helpline, you can write to Head-Operations at head.customercare@grihumhousing.com (Please mention your Loan Account Number and Contact Number in the subject line).

Escalation 2

If you are still not satisfied, you can write to the Nodal Officer at nodalofficer@grihumhousing.com

Escalation to National Housing Bank (NHB)

In case you are dissatisfied with the response received, you may approach the National Housing Bank at the following address:

National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi - 110003.

• Company Secretary and Compliance Officer
• Vaishnavi Suratwala
• Contact: 020-67808091
• Email Id : grihumsecretarial@grihumhousing.com