Fair Practice Code

We prioritise customer satisfaction by providing a transparent and efficient mechanism for addressing concerns, ensuring a responsive and supportive experience.

Call Us

For any queries or service requirements, please call us at 1800 266 3204 (Monday to Saturday- 9:00 A.M. to 7:00 P.M.)

You may also write to us at the following address:

Registered Office:

Grihum Housing Finance Limited

6th Floor, B Building, Ganga Trueno, Lohegaon, Pune, Maharashtra 411014

You have the option to e-mail us at:

customercare@grihumhousing.com (Please mention your Loan Account Number and Contact Number in the subject line).

Timelines and Escalation Matrix

We will endeavour to resolve your query within 7 working days of receiving your letter or within 48 hours of receiving your email. If we are not able to resolve your query within 7 working days, then we will explain to you the reason why Grihum would need more time to respond.

Escalation 1

In case you are not satisfied with the response from our Customer Care/Helpline, you can write to Mr. Siddharth Berry (Head-Operations) at head.customercare@grihumhousing.com (Please mention your Loan Account Number and Contact Number in the subject line).

Escalation 2

If you are still not satisfied, you can write to the Nodal Officer at nodalofficer@grihumhousing.com

Escalation to National Housing Bank (NHB)

In case the customer does not receive the response from the Company within one month of making the first complaint or is dissatisfied with the response received, the customer may approach the Complaint Redressal Cell of NHB through the following modes of communication:

Complaint Redressal Cell, National Housing Bank, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110003.

Such complaints may also be registered online with NHB at https://grids.nhbonline.org.in