Fair Practice Code

We prioritise customer satisfaction by providing a transparent and efficient mechanism for addressing concerns, ensuring a responsive and supportive experience.

Call Us

For any queries or service requirements, please call us at 1800 266 3204 (Monday to Saturday- 9:00 A.M. to 7:00 P.M.)

You may also write to us at the following address:

Registered Office:

Grihum Housing Finance Limited

6th Floor, B Building, Ganga Trueno, Lohegaon, Pune, Maharashtra 411014

You have the option to e-mail us at:

customercare@grihumhousing.com (Please mention your Loan Account Number and Contact Number in the subject line).

Timelines and Escalation Matrix

We will endeavour to resolve your query within 7 working days of receiving your letter or within 48 hours of receiving your email. If we are not able to resolve your query within 7 working days, then we will explain to you the reason why Grihum would need more time to respond.

Escalation 1

In case you are not satisfied with the response from our Customer Care/Helpline, you can write to Mr. Siddharth Berry (Head-Operations) at head.customercare@grihumhousing.com (Please mention your Loan Account Number and Contact Number in the subject line).

Escalation 2

If you are still not satisfied, you can write to the Nodal Officer at nodalofficer@grihumhousing.com

Escalation to National Housing Bank (NHB)

In case you are dissatisfied with the response received, you may approach the National Housing Bank at the following address:

National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell), Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110 003.

Such complaints may also be registered online with NHB at https://grids.nhbonline.org.in