We prioritise customer satisfaction by providing a transparent and efficient mechanism for addressing concerns, ensuring a responsive and supportive experience.
For any queries or service requirements, please call us at 1800 266 3204 (Monday to Saturday- 9:00 A.M. to 7:00 P.M.)
Registered Office:
6th Floor, B Building, Ganga Trueno, Lohegaon, Pune, Maharashtra 411014
customercare@grihumhousing.com (Please mention your Loan Account Number and Contact Number in the subject line).
We will endeavour to resolve your query within 7 working days of receiving your letter or within 48 hours of receiving your email. If we are not able to resolve your query within 7 working days, then we will explain to you the reason why Grihum would need more time to respond.
In case you are not satisfied with the response from our Customer Care/Helpline, you can write at head.customercare@grihumhousing.com (Please mention your Loan Account Number and Contact Number in the subject line).
If you are still not satisfied, you can write to the Nodal Officer at nodalofficer@grihumhousing.com
If you are dissatisfied with the response received from Grihum Housing Finance Limited, or if you do not receive a response
within a period of one month from the date of lodging your complaint, you may escalate your grievance to the Complaint Redressal Cell, National Housing Bank, New Delhi.
You may also register your complaint online through NHB's GRIDS portal at: https://grids.nhbonline.org.in
- 7030445445
